Return of goods is at the user’s cost. We suggest you return your product using your domestic postal service on a standard shipping method, although we suggest you obtain a proof of postage and keep your paperwork until we have acknowledged receipt of your package.
Items must be returned within 4 to 7 days of receipt of your goods. This includes return transit time to our warehouse.
If you consider your items to be faulty please first contact our customer services department on info@stylotime.com and give a brief description of the fault, and location of the fault providing photographic detail if you feel this is relevant. It may not always be necessary for you to return your faulty goods to us; we will evaluate this on a case-by-case basis.
Faulty good claims must be made within the 4-to-7-day period. Anything beyond the 4 to 7 days will be considered used of a product and can be subject to denial.
The returns parcel remains your responsibility until the goods are received and booked back into our warehouse.
Once we have received your package into our warehouse and it has been processed you will be informed of what action is being taken.
Exchanges are sent out on a standard service (not an express service)
Exchanges can only be made up to the original value of the goods purchased.
250 PKR will be an extra charge on exchange during the normal and sale days.
Your shipping costs are non-refundable.
We do not accept returns/exchanges for sale/clearance items.
Returns and exchanges are normally processed within 2–4 business days. However, during sale periods, processing may take up to 6–8 business days due to increased demand.
When a customer requests a refund for an order paid via Debit or Credit Card, we initiate the refund within 5–7 days. However, please note that it may take up to 30 days for the refunded amount to appear in your bank account — this delay depends on your bank’s processing time and policy.
We reserve the right to return the items to you based on any of the terms outlined in our policy, goods will be returned to you in the same condition they are received in.
Whilst every effort will be made to replace any stock with like for like product under certain circumstances, your preferred product may not be in stock. In this instance, stylotime reserves the right to issue a refund or credit to the value of the original product. The product must also pass all other return criteria.